Returns, Exchanges, and Warranty
Returns, Exchanges, and Warranties
Our exchange and return policy lasts 14 days from when you receive your order. If 14 days have gone since delivery, unfortunately, we can’t offer you a refund or exchange. If you send your package to us after 14 days, you will be responsible for returned shipping. Earrings are not eligible for return or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns are accepted and declined at our discretion.
If you would like to return or exchange your item, please email the tracking number to info@starlettegalleria.com and let us know if you are sending an exchange or return, and why, so that we are aware of the incoming package. Returns or exchanges will not be accepted if the proper procedures are not followed.
Shipping costs are non-refundable and there is a $3 restocking fee for all returns.
Refunds and exchanges are received on Wednesdays, through our processing center.
Return Policy
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Refunds
Refunds are not accepted on products that were purchased at a discount of 40% or more. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment. The credit will be less the $3 restocking fee and the shipping charges. It can take up to 5 business days for the refund to be received by your bank.
Exchange Policy
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Exchanges
We do accept exchanges on anything except earrings.
Once your exchange is received and inspected, we will send you an invoice for shipping in an email and send your new item back to you.
Warranty
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Warranty
We will replace a ring, if for any reason, the setting malfunctions within normal wear and tear in a 30-day period. Our warranty ONLY covers manufacturing defects. Damage incurred by the owner of the jewelry will not be covered.
If you believe your jewelry is experiencing a manufacturing issue, please send us an email to info@starlettegalleria.com with the following information to get the claim process started.
- Clear photos with all angles of the jewelry in question.
- Your name, order number or the email used when placing the order.
Once this information is received and our team has had a chance to inspect the conditions of the item, we will provide further instructions on how to proceed.
If you choose to purchase our extended warranty, you will be covered within normal wear and tear for an additional 6 months from receiving your ring. You may purchase your extended warranty HERE.
Return and exchange policies are subject to change.
The Fine Print
It is important to keep in mind that not all claims will be deemed a manufacturing defect. Some examples of common jewelry issues that are not considered manufacturing defects include but are not limited to the following:
- Discoloration or fading due to exposure to swimming pools, hot tubs, bathing or harsh chemicals found in everyday products.
- Items that are bent, caught or have worn out due to normal wear or other accidental damage.
- Stones falling out due to chipping, bent prongs, or misshapen settings resulting from wear.
Please note our warranty does not cover items that are lost or stolen
Please keep in mind that any maintenance, repair, resizing or other services will void the warranty on that item.
